Technological transformation as an opportunity.

Paulo Ferreira, Product Management Director at Cleva, explains the advantages and opportunities for insurers when they begin a process of changing their core system.

In projects in which Cleva has had the opportunity to contribute to the digital transformation of various insurance companies, there have been identified different motivations and reasons for initiating a core system change process. These changes, which have a significant impact on company operations, are also decisive for medium and long-term strategic results.

The success of these projects is largely related to the company’s ability to rethink its processes, products and the relationship with customers. The ability to reinvent oneself, recognise the potential of a new system that previously limited the business, and seize opportunities for growth, greater efficiency and better customer service are essential factors for the success of these transformation projects.

‘The success of these projects is largely related to the company’s ability to rethink its processes, products and the relationship with customers.’

Before starting a transformation process, companies often find themselves at a crossroads – between upgrading their obsolete system or acquiring a new market solution, so it is essential in this context to assess which path has the greatest potential to transform the organisation.

It is always crucial to look at the opportunities represented by a systems modernisation process, which include the following points:

• Improve operational efficiency

Modern systems are designed to streamline processes, automate routine tasks and integrate with other systems, with API-based and orientated architectures that offer greater flexibility and scalability. This ensures that insurers can quickly adapt to changes in business, regulatory requirements or products, without the need for time-consuming, large-scale interventions. The result is a more efficient, agile and cost-effective commercial operation.

• Improve customer experience

A modern core system allows insurers to unblock data silos and provide a holistic view of the customer. By integrating systems with digital front ends, insurers can offer consistent and seamless experiences across all channels, from mobile apps to agent portals.

They can also offer simplified or even automatic processing of claims, allowing for faster and more efficient settlements.

• Increase innovation and agility

Insurers need to quickly launch new products, adjust underwriting criteria and respond to new risks – capabilities that are often limited by the rigidity of obsolete systems. Insurers can leverage new business models and quickly launch new products on the market by adopting capabilities provided by the latest core systems.

• Compliance with regulatory and safety requirements

The insurance regulatory landscape is evolving rapidly, with new standards for data privacy, cyber security and operational resilience. Legacy systems face challenges in meeting these requirements, exposing insurers to a variety of risks.

Modern core systems are equipped with security protocols and have the necessary updates to ensure that insurers are protected.

In conclusion, far from being a mere technical upgrade, changing a core system represents a strategic opportunity to transform and boost the business. For insurers willing to make the investment, modernising the core system unlocks new growth opportunities and guarantees long-term success.