Our team of certified specialists, follows ITIL (Information Technology Infrastructure Library) best practices and processes for IT service management, combining in-depth knowledge of your company’s solutions and Cleva software, will offer a complete service to:

  • Ensure the best use of the implemented Cleva solutions.
  • Perform preventive process monitoring to anticipate and address opportunities for operational improvement.
  • Resolve incidents that may impact the good use of applications and, if necessary, recover data.
  • Respond to specific customer requests such as: new configurations, clarifications, adaptations of the solution to the Customer’s business.
  • Provide full service management with regular reporting on SLAs.

Cleva is committed to the development of core solutions that boost the digital transformation of the insurance industry through a comprehensive and integrated platform with a complete functional range from managing policies to risk assessment and customer service.

Offices

Ávila Spaces – Av. D. João II Lote 1.07.2.1, Piso 0, 1990-096 Lisboa

Immeuble Le Tangram, 21 Bd des Tchécoslovaques, 69007 Lyon

Calle María de Portugal 9 – 28050 Madrid

7, rue Touzet Gaillard 93400

R. do Zambeze 289, 4250-505 Porto

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